Terms & Conditions

1 Project Agreement & Timelines

• Each project will have a fixed estimated delivery date agreed upon at the time of confirmation (typically 5–10 working days based on scope).
• Delays caused by the client (late responses, missing content, etc.) may result in project rescheduling and/or late charges of 5% per week on the remaining balance.
• If the client does not respond or provide required input for 1 week after project start, a late fee of ₹500 per week will be added to the final invoice.
• If the client does not respond for an extended period (beyond 2 weeks), the project may be paused and marked as complete or terminated at the company’s discretion. In such cases, no refunds will be provided, and any work completed up to that point will be considered delivered.
• Urgent delivery is available on request and may include extra charges up to 20% of the project cost.
• Project timelines exclude weekends and public holidays unless otherwise specified.
• Any changes to the project scope must be agreed upon in writing and may affect timelines and costs.

2 Payment Terms

• A minimum of 50% advance is required to begin the project.
• Remaining 50% must be cleared before final delivery or website transfer.
• Payment confirms agreement to our terms, refund policy, and timeline.
• All payments are to be made via approved methods (bank transfer, UPI, etc.) and are non-negotiable.
• Late payments may incur additional fees of 2% per day after the due date.

3 Revisions & Feedback

• Each package includes a fixed number of free revisions (typically 2–3).
• All revision requests must be submitted within 3 days of receiving the draft.
• Extra revisions or changes beyond agreed scope may incur additional charges starting at INR 500 per revision.
• Feedback must be clear, specific, and provided in a single consolidated list to avoid delays.

4 Content & Materials

• Client is responsible for providing all required content (text, images, logos) in digital format.
• Web Nest India is not responsible for content accuracy or copyright issues with provided materials.
• Stock images or premium resources may incur additional costs if required, billed separately.
• All provided materials must be free of viruses or malicious code.

5 Intellectual Property

• Full copyright transfers to client upon final payment.
• Web Nest India retains the right to display completed work in our portfolio and marketing materials.
• Source files are available upon request after project completion, free of charge.
• Client agrees not to resell or distribute our custom designs without permission.

6 Cancellation & Refunds

• Advance payment is non-refundable once work has commenced.
• Cancellation during development may incur charges for work completed, up to 75% of total cost.
• No refunds after final delivery and client approval.
• Refunds, if applicable, will be processed within 7-10 business days.

7 Maintenance & Support

• Basic troubleshooting support is provided for 15 days post-delivery.
• Ongoing maintenance and updates require a separate support agreement starting at INR 999/month.
• Emergency support outside business hours may include premium charges of INR 500 per hour.
• Support does not cover issues caused by client modifications or third-party integrations.