Refund Policy
We value transparency. Please read our refund terms carefully before starting any project.
Quick Summary
Pre-Work Cancellation
Up to 50% refund before project starts
Post-Work Policy
No refund after work begins
Revision Guarantee
Unlimited revisions included
Request Window
7 days from purchase date
Project Commencement
No refund will be issued once the project has started and resources have been allocated. This includes initial consultations, wireframe creation, design mockups, or any development work.
Pre-Commencement Cancellation
If cancelled before work begins, a partial refund (up to 50%) may be issued after deducting resource allocation and processing fees.
Deductions Include:
- Resource allocation costs (10-20%)
- Payment gateway processing fees (2-5%)
- Administrative overhead (5-10%)
- Initial consultation time
Custom Projects
Custom design/development projects are non-refundable once work has commenced. This includes bespoke websites, applications, logos, and specialized integrations.
Subscription Services
Monthly services (hosting, maintenance, SEO packages) can be canceled anytime, but no refund will be issued for the current billing cycle.
Cancellation Process:
- Submit cancellation request via email
- Service continues until end of billing period
- No charges for subsequent months
- Data backup available upon request
Satisfaction Guarantee
We offer unlimited revisions as per our service agreement to ensure your complete satisfaction. Our goal is to deliver work that exceeds expectations.
Our Commitment:
We work with you until you're 100% satisfied with the deliverables. Revisions are free within the agreed project scope.
Third-Party Services
Costs for third-party services (domain registration, premium plugins, stock images, API licenses) are non-refundable as these are purchased on your behalf.
Force Majeure
In cases of circumstances beyond our control (natural disasters, government restrictions, technical failures), refunds will be processed on a case-by-case basis.
How to Request a Refund
Submit Request
Email us at info@webnestindia.in within 7 days of purchase
Provide Details
Include project ID, payment details, and detailed reason for refund request
Review Process
We review your request within 3 business days and respond with a decision
Refund Processing
If approved, refunds are processed within 7-10 business days to original payment method
📧 Contact Information
Exceptions & Special Cases
Technical Failure
If we fail to deliver due to technical issues on our end, full refund is provided.
Duplicate Payment
Accidental duplicate charges are refunded immediately upon verification.
Scope Change
Major scope changes may require new agreement; existing payments are non-refundable.
Delivery Delays
If we miss deadlines significantly, partial refund or discount may be offered.
Important Notice
We reserve the right to approve or reject refund requests based on the terms agreed upon at project initiation. All decisions are final and made in accordance with this policy.
Policy Updates
This refund policy is subject to change without prior notice. Changes become effective immediately upon posting. We recommend reviewing this page periodically.
Common Questions
How long does refund processing take?
Once approved, refunds are typically processed within 7-10 business days. The time it takes to reflect in your account depends on your bank or payment provider.
Can I get a refund if I'm not satisfied with the design?
Instead of refunds, we offer unlimited revisions within the project scope. Our goal is to work with you until you're completely satisfied with the final product.
What if I paid for a domain/hosting through you?
Domain registrations and hosting fees paid to third-party providers are non-refundable. However, you retain full ownership and can transfer them to another provider.
Do you offer partial refunds for incomplete projects?
Partial refunds are considered on a case-by-case basis, calculated based on work completed and resources utilized.
Have Questions About Our Refund Policy?
We're here to help clarify any concerns. Contact our support team for assistance.